The "Determined to be Different" theme conveys our determination to be better than we've ever been, by making real progress across each of our five strategic priorities with the objective of becoming Australia's finest financial services organisation, through excelling in customer service.
To achieve this goal we have focussed our energies on delivering our five core strategic priorities - Customer Service, Business Banking, Technology and Operational Excellence, Trust and Team Spirit and Profitable Growth. The result is that today, the Group is a significantly stronger and more dynamic organisation than it was four years ago.
On the technology front, our systems are significantly more customer friendly, have much greater functionality and are materially more reliable than they were four years ago. Investment in our backoffice processing has yielded significant improvements in processing times, productivity levels and customer service outcomes. Core Banking Modernisation remains on schedule at its half way stage and will achieve a number of key milestones this year including migration of all deposit and transaction accounts to the new system. CommBiz was awarded "Best in Class" in the Banking category in the 2009 Interactive Media Awards.